NO RESTOCK FEES
If your order arrives and it is not right, we will fix it, we promise.
Doesn’t fit or just not happy with it? You can return any new, unused and unaltered item within 30 days of delivery of your item. We will issue a full refund or replacement as per your choice.
Returned products must be in new, unused condition and include the original box and/or packaging with all tags included. Every item purchased on our website is eligible for refund except for items modified or custom ordered by buyers.
Once your return is received and inspected by MATAGEAR, your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
You are responsible for all shipping costs associated with getting your order back to our warehouse.
Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact us if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
Return Shipping Options
You can either ask for a return label from us or print the label on your own whichever is easier for you.
Used or Damaged Merchandise
Any merchandise which has been “taken out for a ride” is considered used and cannot be returned. Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
Order Cancellation / Modifications
If you change your mind, act quickly! We turn around and process orders extremely quickly.
Orders can be modified or cancelled only while their status is labeled “Order Received.” Once an order has a status of “Order Processed,” it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS, OnTrac). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
You can request a return authorization number (RA#) online at www.matagear.com or you may also initiate a return by calling us at (512)-599-7934.
Please print your Return Authorization form and include it with each shipment back to us. You have 30 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container.
Please retain your return tracking information. Once the item is shipped, shoot us a message with tracking and we will take care of the rest for you.
Questions / Concerns
If anything is unclear or if you have a special circumstance, give us a shout!
We can be reached by phone at (512)-599-7934 or shoot us a message.